Shipping

UNITED STATES

We regret to inform you that, due to the current restrictions, taxes, and high fees imposed at the border on all Canadian commercial parcels heading to the United States, we are forced to suspend deliveries to the United States. We are monitoring the situation and will keep you informed of any changes or updates. We are sincerely sorry and disappointed about this situation, which is unfortunately beyond our control.

Canada Zone 1

Canada Zone 1
Canada Zone 1 includes Ontario and Quebec.

The delivery time for this zone is 3 to 9 business days.

For all orders of $75 and under, the shipping fee is $15.95.

For all orders from $75 to $125, the shipping fee is $12.95.

For all orders of $125 and over, shipping is free.

Canada Zone 2

Canada Zone 2
Canada Zone 2 includes Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Nunavut, Newfoundland and Labrador, the Northwest Territories, Saskatchewan, and Yukon.

The delivery time for this zone is 3 to 9 business days.

For all orders of $150 and under, the shipping fee is $25.95.

For all orders from $150 to $200, the shipping fee is $19.95.

For all orders of $200 and over, shipping is free.

Return

Your satisfaction is important to us.

If your order is incomplete or damaged or you notice a quality problem with it, within 30 days of receipt of the order, you can contact us directly at the address i nfo@lescafesdusoleil.com to let us know.

Depending on the nature of the situation, we may provide a refund, exchange or issue a credit note.

Any sale of coffee, tea or other food product is final and non-returnable. Unused coffee/tea accessories or instruments, tableware and coffee machines can be returned in their original packaging within 30 days following the date of purchase upon presentation of the original receipt for a full refund or exchange. ​

The quickest and simplest way to return an item is to go to our store located at 143 rue Saint-Paul, Québec, G1K 3V8. Furthermore, the item can also be returned by mail but the return costs are the responsibility of the customer. Please note that all refunds will be made via the payment method used during the original transaction and that sales of gift cards or vouchers as well as sale items are final.